Returns & Exchanges
At ADO E-Bike, we want you to ride with absolute confidence, which is why we offer a 14-day return window for all unridden bikes in their original packaging. Whether you've changed your mind or need a different model, our team is committed to making your exchange or refund process as smooth as your commute.
Initiate Your Request
Contact our support team within 14 days of delivery with your order number and proof of purchase to begin the return authorization process.
Inspection & Packaging
Ensure the e-bike is clean, unused, and securely packed in its original box with all chargers, tools, and manuals included.
Ship It Back
Affix the provided shipping label or arrange for a courier to return the item to our regional service center for a quality inspection.
Receive Your Refund
Once our technicians verify the bike's condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing